Policies & Procedures Disclosure

Carolina Connections School of Real Estate is certified by the North Carolina Real Estate Commission. The Commission's address is 1313 Navaho Drive, Raleigh, NC 27609. Any complaints concerning the Education Provider, or its affiliated instructors should be directed in writing to the Commission. A link to the Complaint Form is provided on the Commission's homepage (ncrec.gov).

Per Commission Rule 58H .0204, the Education Provider must provide each prospective student with a copy of the Education Provider's Policies & Procedures Disclosure (PPD) prior to payment of any non-refundable tuition or fee. The PPD, which is required by the NC Real Estate Commission, outlines Education Provider policies plus the rights and obligations of the Provider and the student. A signed certification that a student received a copy of the PPD must be retained by the Provider.

Carolina Connections School of Real Estate complies with the Americans with Disabilities Act (ADA) and strives to ensure that no individual with a disability as defined by the ADA is deprived of the opportunity to participate in a course. Students requesting special accommodations must notify the Education Director 30 days prior to the class to allow sufficient time to make a reasonable accommodation.

Carolina Connections School of Real Estate conducts both Post Licensing and the annual Continuing Education courses required to maintain a NC real estate license on active status. Annual CE courses are both the NCREC approved GenUp & BicUp (4-hr classes), as well as other NCREC approved Elective courses. Additionally, Carolina Connections School of Real Estate provides ALL 3 of the required 30-hr Provisional Broker Post-Licensing classes (301, 302 and 303) that are due within 180-Days of your original Licensure date by the NCREC.

The end-of-course exam is a closed book, no open notes, or resources exam. The security of the exams and measures taken to prevent cheating are of the School's highest priorities. The exam will be administered either in our physical classrooms once established or online depending on the course type — in-person, synchronous or asynchronous — the student enrolls in. For in-person and online synchronous courses, the examination occurs on the last day of the course schedule. For distance learning (asynchronous) courses, students will sign-up to attend an upcoming exam session that must occur within 180-days from enrollment. The possession and use of electronic devices (other than a basic calculator) are strictly prohibited during all quizzes and exams.

An end-of-course exam will not be administered to any student who does not satisfy the course attendance requirement.

For in-person courses, students are not permitted to bring laptops, tablets, cell phones, or similar electronic devices (other than a basic calculator) into the testing site on the day of an exam. Any student who brings such a device to the testing site on the day of an exam will be required to remove it before the exam begins. For online synchronous and asynchronous courses, students may not have within arm's reach anything other than 1 scratch paper, a writing utensil, & a basic functioning calculator. No food or drink is allowed in the classroom or online while completing the examination.

Students are allowed one break during the examination period. For classroom exams, only one student at a time is allowed to leave the classroom to take a break. For online students, students must log their leaving and return in the chat feature of the virtual classroom. The student's camera must remain on during break. Any exam timer that is in effect cannot be stopped when a student takes a break.

For students enrolled in online synchronous & asynchronous courses, students are subject to, at any time during an exam, panning their entire workspace with their video camera and/or sharing their screen indicating what windows/tabs are open on their computer. Students failing to comply within 30 seconds of being asked will lose access to the exam and any work completed up to that point will be submitted as is.

Students may not continue to work on their exam if they're not present and visible within the physical or virtual classroom. Students must confirm with their instructor prior to leaving the exam session that their completed exam has been received. Students completing the exam online and that lose connectivity during the exam have a maximum of 20 minutes to return to the virtual classroom and resume their exam, otherwise they lose access to the exam and any work on the exam completed up until that point will be submitted.

Online students are strongly encouraged to have a hotspot connection or other back-up plan should their original connection fail during the exam period. Not having a reliable internet connection is not an excuse to delay the exam to another date or stop any applicable exam timers that have started.

Carolina Connections Academy of Real Estate WILL allow a Broker Postlicensing Course student who does not take the initial end-of-course exam as scheduled to take a makeup exam one time within 7-days of the last scheduled day of the course at time/date stated by the Education Provider.

Carolina Connections Academy of Real Estate WILL allow a Broker Postlicensing Course student who takes but does not pass the initial end-of-course exam to retake the end-of-course exam one time(s); however, all retakes must be completed within the deadline stated by the Education Provider.

To successfully complete a Broker Postlicensing Course and receive a course completion certificate, a student must:

1. meet attendance requirements (miss no more than 3 classroom hours),
2. timely submit completed in-class and take-home assignments, and
3. pass the end-of-course exam with a minimum score of 75%.

Each post-licensing course tuition ranges between $199 and $250 depending on the course delivery method (in-person classroom, online synchronous and online asynchronous) the student enrolls in and how far in advance enrollment occurs.

For in-person and synchronous online courses, students may choose to enroll in the three-course package for a reduced rate of $599 for all three post-licensing courses. This special rate is offered to students at time of initial enrollment only. Students must complete all 3 Postlicensing courses within 180 days of the registration date.

*The cost of the required textbook “The NC Real Estate Manual” that is used for all three post-licensing courses is $49 and may be purchased through www.ncrec.gov website. An online version is available for an annual subscription fee of $25.00 and is permitted for students use who enroll with Carolina Connections Academy of Real Estate. Carolina Connections Academy of Real Estate will supply students with a manual for $75.00 at Carolina Connections Academy of Real Estate locations per student's request.

• Students in an in-person or online synchronous Broker Postlicensing Course must attend a minimum of 90% of all scheduled instructional hours. This equates to a maximum of 3 instructional hours that can be excused. Anyone exceeding the maximum allowance will not be eligible to complete the end-of-course exam and therefore, not receive course completion credit.
• Attendance will be closely monitored, including late arrivals and early departures from class sessions and from all scheduled breaks, during in-person and online synchronous courses. All time missed will be recorded for each student.
• For online asynchronous (self-paced) courses, course completion, including the proctored course exam, must occur within 180-days of enrollment.

• For in-person and online synchronous courses, students may cancel their enrollment up to 48-hours prior to the course start date and receive a refund of all tuition and fees minus a $75 cancellation fee. There are no refunds after the deadline & no refunds on returned books.
• Students may request to transfer their enrollment to another course with approval by the Education Director prior to the start date of the original course enrollment. Students typically may not transfer to another course that's already started due to each course's attendance requirements.
• Anyone unable to complete a course, for whatever reason, may enroll in a future course within 6 months of their last attended date of original class for a one-time reduced tuition fee of $150. Attendance credit and/or tuition credit is NOT transferable after a student has started a course.

Carolina Connections School of Real Estate reserves the right to cancel or reschedule a course as needed. Students enrolled in a rescheduled or cancelled course will be given a minimum of 1 hour notice of the cancellation or revised course schedule with continued communication and scheduling options within 10-days or sooner of the originally scheduled course.

If a course is cancelled or rescheduled for greater than 15 days of the currently advertised class start date, students will have the following options: Transfer to another class or request a refund within 5-days from notice of class cancellation or schedule change.

A student may withdraw from a course by giving written notice to the Education Provider prior to the start of the course. In such an event, the student will have the following options: Transfer to another class or request a class credit to be used within the next 6-months from credit issuance.

A student who terminates enrollment in a course either with written notice to the Education Provider or by failing to attend or meeting the attendance requirement after the class begins will not be entitled to a refund of any portion of paid tuition.

Students are expected to be physically visible and attentive during class. Conduct concerns or issues that would cause a student to be removed from class and possibly not receive credit for the class include but are not limited to the following:

• Sleeping
• Talking out of turn
• Disruptive or inappropriate behavior
• Making or accepting phone calls during class
• Working on activities not connected to the course being taught
• Driving or being a passenger in a car moving while attending class

If a student is discovered to be cheating in any manner during an examination, the student will be immediately dismissed, will receive a failing course grade, will not be eligible for any retake or makeup policies, and will be reported to the NC Real Estate Commission [per Commission Rule 58H .0203(h)].